A steady flow of sales is vital for a company’s growth. Greater the revenue, the faster your company will prosper. But we all know that driving consistent sales success isn’t an easy job. Businesses invest their precious dollars in generating leads, but unfortunately, they are unable to convert them. 79% of marketing leads never convert to sales due to the lack of nurturing. This is the major problem; lack of attention results to loss of deal. Your prospects are not ready to wait; if their issues aren’t addressed in real-time, they will conveniently switch to your competitors.
“If you don’t take care of your customers, your competitors will.” – Bob Hooey
Techendo had a chat with James Myers, VP, sales at Data Schematics. Lets see what he has to say about Salesmate.
Being associated with a sales driven IT firm, I am abreast of the difficulties on the path to sales growth. I understand that you and your sales team have too much on your plate due to which it becomes difficult to give attention to all the deals. Other than focusing on sales, you have many related activities that need to be taken care of like-
All this used to be a concern for me and my sales team too. But the story has changed since we have started using Salesmate.
Salesmate has eased our work and helped us move a lot faster. Everything from our client’s contacts to the sales records are now systematically streamlined at one place. Salesmate has a simple interface, and it allows us to tweak the system as per our requirements. There is a lot we could do with this intuitive CRM. Here, I will explain what I liked about Salesmate and why did our company choose it over other CRM software.
Better management of sales deals with Salesmate
We cater to many industries like education, textile, software, retail, and hospitality. So, with Salesmate we could create multiple sales pipeline for different industries and keep a tab on them separately. It allowed us to import our deals and add them to the sales pipeline. Salesmate provided real-time visibility into our sales cycle.
Emails are the most powerful medium to reach prospects. My team and I could make the most of this effective medium with Salesmate. From drafting to tracking emails, everything got easier with this smart CRM. It made our email communication quick and hassle-free.
The chances of losing an opportunity increases when the contact data is scattered all over the place. Thankfully with Salesmate, my team and I could systematically maintain all the contacts and related data in a centralized repository. It reduced confusion and increased clarity. Salesmate helps in maintaining transparency within the team and reduces conflict by providing a unified view of all the contacts.
Salesmate helped me in creating insightful sales reports for taking smart and data-driven decisions. I could track how far is my team from the quarterly goals and find out what kind of efforts are being made by them to reach those goals. My team could spot risks and address them in real-time.
The best part is that I didn’t have to invest in a separate virtual phone system. We target customers from the USA, so with Salesmate I could get multiple numbers of the preferred cities and assign it to my team. It helped our company in building a local presence without having to build a brick and mortar office in any city. We could earn the trust of the local customers by appearing as local callers.
My team could manage their sales pipelines, update records and view their deals status on the go with Salesmate’s iOS and Android apps. We could turn our dead time into productive hours and communicate with our prospect from anywhere. I could stay in touch with my team, and we could provide round the clock assistance to our clients.
We integrated Salesmate with some of the most popular apps like Slack, Wufoo, Clearbit, and WordPress. My team and I could work from one platform without wasting our time. Moreover, we synced all our google apps with Salesmate. So, we could find everything in one place.
Thankfully we could say goodbye to all time-consuming tasks by using workflow automation feature with Salesmate. It helped in automating most of the activities that were hampering our productivity. We just had to set some predefined rules based on which the automated actions were triggered.
Being in the IT industry, we are expected to be on our toes and offer real-time customer support to our customers. Salesmate has been of great help in this. Our customers don’t have to wait when they have queries related to any of our services. Using its shared team inbox feature, my team could collaborate and offer timely assistance to our esteemed customers.
Salesmate is cost-effective and has all the necessary features that a small business requires. Before choosing Salesmate, I had compared it with various other software. In most of the software, you had to pay more for getting the advanced features. Moreover, they are even expensive while I found Salesmate to be a feature-rich system that is easy to use with no additional cost attached.
Here is the comparison of Salesmate with its major alternatives
My experience so far with Salesmate has been very positive. I would strongly recommend it to start-ups and small business owners. You can use this smart tool to manage your sales and build a healthy relationship with your customers. I have even given some of the alternatives above so that you can decide what’s best for your business as every company has different requirements. So research, explore and make the right decision for your business.